At Magnus Box, we strive to keep our partners informed about any issues that may impact your backup operations. We are providing an important update regarding an ongoing issue affecting vaults attached to Wasabi’s us-central-1 (Plano, TX) storage region.
Since August 30, 2024, certain files stored in this region have been locked and inaccessible. This issue has impacted a small number of our partners. Magnus Box first became aware of this problem on September 17th, when a ticket was submitted. Upon further investigation, Wasabi confirmed that the issue began earlier in August.
What Happened?
Wasabi has provided the following summary regarding the situation:
A malfunction in the storage system's input-output module caused access issues for certain disks, which affected the data stored on them.
While Wasabi is actively working on recovering the affected data, it is not guaranteed that all files will be recoverable. Full access to the affected objects may take several weeks, with an estimated completion by mid-October.
To mitigate further delays, Wasabi recommends re-uploading any impacted data back to their platform as soon as possible.
What Magnus Box is Offering
In response to this issue, Magnus Box is offering our partners the option to set up new storage vaults on the Magnus Box Akira storage cluster. However, please be aware that affected data will need to be reuploaded to these new vaults to ensure full data integrity.
How to Know if You’re Affected
To determine whether your storage vault is impacted by this issue, follow these steps:
Log in to your Magnus Box portal.
Navigate to the user’s account.
Click on Storage Vaults.
Select a storage vault, then go to the Storage section and view the bucket information.
If the bucket name shows magnus-us-central-texas, your vault may be impacted by this issue.
Next Steps
We understand the inconvenience this situation may cause and are committed to working closely with Wasabi to resolve this as quickly as possible. As more information becomes available, we will continue to provide updates, especially regarding data recovery efforts.
If you have any questions or need assistance in managing your backups during this time, our support team is here to help. Please feel free to reach out by emailing us at support@magnusbox.com.
We appreciate your understanding and patience as we work through this issue together.
Mike Slodowski Founder, Magnus Box LLC