Frequently asked questions

What MSP owners ask before buying.

Straight answers on pricing, the trial, migration, support, and what's included. If it's not here, ask us in chat or email [email protected].

Pricing & Trial

How much does Magnus Box cost?

$45/month partner account includes white-label branding, support, and your first 3 licenses.

Base licenses:

  • Workstation: $7/month with 1 TB pooled storage
  • Server: $17/month with 3 TB pooled storage

Add-ons (per device, per month):

  • Disk Image: $5 per device
  • Microsoft 365: $2 per user
  • VMware: $8 per VM
  • Hyper-V: $6 per VM
  • Proxmox VM: $5 per VM
  • Proxmox Container: $3 per container
  • Managed Backups: $3 per device

Extra storage: $8 per TB when you go past your pool.

Month to month, no contract. See full pricing details →

Is there a free trial?

Yes. 14-day free trial, no credit card required. You get a working environment to protect real machines and test a real restore before anything is billed. Start your trial →

How does the storage pool work?

Every license adds storage to one pool shared across all your clients: 1 TB per workstation and 3 TB per server. A file server that needs more than 3 TB simply uses headroom from laptops that need less. You only pay extra ($8 per TB) when your total usage goes past the pool.

What's included in the partner account?

$45/month includes:

  • White-label branding on the console, agent, and reports
  • 3 licenses (workstation or server)
  • Support by phone, chat, and email from 9am to 9pm Eastern (ET), Monday to Friday
Can I set my own client pricing?

Yes. The rates above are what you pay us (MSP wholesale). What you charge your clients is entirely your call, and the margin is yours.

Migration & Switching

Can I switch from Axcient, Datto, Cove, or another vendor?

Yes. Migration Rescue gives you 30 days free, then 50% off for 60 days (code RAMPUP) for paid accounts. Deploy the agent from your RMM, move clients one at a time, and keep your old backups running until the new ones are proven with a test restore. We'll help with the move if you're short on techs. See how Migration Rescue works →

What does Migration Rescue include?

30 days free, then 50% off for 60 days when you use code RAMPUP on a paid account. Plus migration help from the team: we'll walk you through the move, answer questions, and help you run your first test restore.

Can I deploy Magnus Box from my RMM?

Yes. Deploy the agent silently from ConnectWise Automate, NinjaOne, Datto RMM, Kaseya VSA, Atera, Syncro, N-able, or any RMM that runs scripts. Sample deployment scripts are in the knowledge base.

Compliance & Security

Do you sign a HIPAA Business Associate Agreement?

Yes. Magnus Box signs a BAA with every partner who stores protected health information (PHI). Request the signed BAA by emailing [email protected] or through the HIPAA compliance article in the knowledge base.

Where is backup data stored?

In Canada, the United States, or the European Union. You choose the region when you set up your account.

How is data encrypted?

Data is encrypted with AES-256 in transit and at rest. Encryption keys are generated automatically, so there's nothing for you to create or manage.

How long are backups immutable?

It depends on how the account is set up. Retention and lock settings are configured per account, so you set them to fit each client.

Support & Referrals

What support is included?

Phone, chat, and email support from 9am to 9pm Eastern (ET), Monday to Friday. Answered by people who've run an MSP. Sometimes it's the founder who picks up.

What does the $100 referral credit cover?

Refer another MSP who signs up, and they get their first month free. They name you in the referral field on the signup form. Once they've paid two invoices, you get a $100 account credit. Refer three MSPs in a calendar year and you get a $250 bonus, on top of those credits. Refer an MSP →

Platform & Technology

What workloads does Magnus Box support?

Servers, workstations (Windows, macOS, Linux), Microsoft 365 (Mail, OneDrive, SharePoint, Teams), VMware, Hyper-V, Proxmox VMs and containers, disk image with bare-metal recovery, and application-aware database backup (SQL, Exchange, MySQL, MongoDB). See all features →

What does Microsoft 365 backup cover?

Exchange mail, OneDrive, SharePoint and Teams, at $2 per user.

Do you back up Google Workspace?

Not yet. Google Workspace backup is coming in a future update.

Still have questions?

Start a 14-day free trial and test it for yourself, or talk to the founder first. No credit card, no pressure, no sales gauntlet.